IRVING, Texas — Alliant Systems, a provider of business management systems for textile rental companies, says that more than 115 operators representing 55 companies from the United States and Canada gathered in Fort Worth at the end of October for two days of networking, education and fun.
The company says its annual conference, called “AlliantCon,” is a forum for operators to discuss new technologies, learn new ideas and strategies from one another, and provide education on how operators can grow and manage their businesses.
- Representatives of Sitex Corporation of Henderson, Kentucky, were honored during the event as being the first company to help coordinate the very first Alliant customer conference held in Dallas in 1975.
- LinkedIn Learning customer service trainer and author, Jeff Toister, served as the keynote speaker for the event and discussed how textile rental operators can win and retain customers by promising a guaranteed customer experience for them, and then executing that promise every time. He illustrated the power of this concept by talking about Buc-cees, a chain of travel centers that has built its entire business and a loyal customer base on the simple concept of promising clean bathrooms for travelers—every time.
- Mayron Herrera, CEO of Alliant Systems, provided attendees with an update on what’s coming from Alliant Systems.
- Nancy Henriquez of Synetek Solutions discussed why cybercrime is on the rise and why small- to medium-sized companies are now being targeted. She reviewed best practices that operators can follow to prepare and defend themselves against cybercrime.
- Alliant Systems and Global Payments provided updates on new features and functions related to credit card and ACH payment updates, customer-driven payments online, as well as an interactive Q&A called Ask Alliant.
The conference concluded with a group dinner at the Reata restaurant in downtown Fort Worth.
The company says that plans for AlliantCon23 are currently underway for an even bigger and more collaborative event in 2023 with expanded training classes.
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