Episode Archive

Episode: 43

May 18, 2022

The Benefits of Trade Show Attendance


Greg Jira, show director for The Clean Show owned by Messe Frankfurt, talks about how laundry and linen service operators can be as effective as possible when attending industry trade shows, along with details about Clean in Atlanta.

Episode: 42

March 16, 2022

Supply-Chain Strategies

Jeff Landry, managing director global supply chain for textile provider American Dawn, talks about the lessons learned from the supply-chain interruptions experienced in 2020 and how to be prepared in the future.

Episode: 41

January 19, 2022

Laundry Operations and OSHA

In this podcast, Steve Alvarado, a lawyer at Fisher Phillips, talks about what OSHA is looking for in terms of laundry safety and how laundries can be proactive to be “OSHA safe.”

Episode: 40

November 17, 2021

Laundry Safety Inspection

Guest Donald Bock, principal of Seabright Safety Solutions, shares key points for laundry operators to investigate, and ways to improve shortcomings, to help ensure a facility is as safe as possible.

Episode: 39

September 22, 2021

Expanding Laundry Business Revenue

It’s important for laundry operations to have balanced revenue, and this conversation with Rick Snyder, owner and general manager of U.S. Linen & Uniform in Richland, Washington, will explore how operations can expand wisely.

Episode: 38

July 21, 2021

Employees and Substance Abuse

Guest Susan Fahey Desmond, a principal in the New Orleans office of Jackson Lewis P.C., shares her expertise on laundry management and safety in an era of increasing substance abuse.

Episode: 37

May 19, 2021

Meeting Hygienic and Sanitary Laundry Expectations

Rocco Romeo, CEO of HLS Linen Services based in Ottawa, Ontario, and a member of the Healthcare Laundry Accreditation Council’s (HLAC) Board of Directors, provides an update on healthcare laundry during COVID-19 and what lies ahead for the industry segment.

Episode: 36

March 24, 2021

Effective Washer-Extractor Usage

Guest Josh Steinhardt, a sales development manager of on-premises laundry at Alliance Laundry Systems, draws on his 20 years of experience to share washer-extractor advice for throughput, efficiency and quality.

Episode: 35

January 20, 2021

Laundry Insurance Needs and Coverage

Tina Brazier, business development manager for fabricare insurance provider Irving Weber Associates, talks about how insurance has changed for laundries, specific needs and how to evaluate current insurance coverage.

Episode: 34

December 23, 2020

Optimizing the Laundry Process

John Goetz, global product manager for Hydro Systems, takes listeners to a number of locations in a laundry operation that are prime for optimizing processes and efficiencies.

Episode: 33

November 18, 2020

Laundry Maintenance Checklist

Listen to a conversation with Dave McAllister, director of services and project management for Girbau North America, about essential laundry equipment tasks to keep your machines processing goods—and doing it well.

Episode: 32

October 21, 2020

Customer Service Training and Technology

Guest Dave Balliet, director of customer relations for Hospital Central Services Cooperative (HCSC), offers his insights into enhancing customer service at all levels of a laundry operation.

Episode: 31

September 23, 2020

Laundry Facility Cleaning Check

Guest Paul Jewison, vice president of engineering at Healthcare Linen Services Group and general manager at Textile Care Services in Rochester, Minnesota, discusses ways to keep a laundry operation clean.

Episode: 30

August 19, 2020

Laundry Service Contract Essentials

In this episode, Steven Fellman from the Washington, D.C., law firm GKG Law P.C., shares key elements of laundry and linen services contracts, negotiation tactics and more.

Episode: 29

July 22, 2020

Conflict Resolution in a Laundry Operation

Guest Terry Slosson, director of human resources for the Northern Pacific Region of Cintas Corp., discusses methods and strategies to best handle conflict in an operation

Episode: 28

June 17, 2020

Key Performance Indicators

Bill Brooks, director of customer solutions and business development for commercial laundry equipment manufacturer Alliance Laundry Systems, talks about important KPIs in a laundry/linen service for efficiency and quality.

Episode: 27

May 20, 2020

Proper Laundry Equipment Usage

In this episode, Keith Ware, vice president of sales for Lavatec Laundry Technology, talks about ways to ensure laundry machinery is handled properly to get the most life out of the equipment, and your linens.

Episode: 26

April 22, 2020

Laundry Hiring and Training

Sylvia Williams, human resources manager for Prudential Overall Supply, a uniform and facility services company headquartered in Irvine, California, joins us to talk about strategies for seeking out employee candidates and training them for long-term growth.

Episode: 24

February 19, 2020

Educating Laundry Customers

Listen as guest David Bernstein, president and chief propeller-head of Propeller Solutions Group, a provider of engineering, training and consulting services for the laundry industry, talks about how educating customers can help create a better laundry/linen partnership.

Episode: 23

January 22, 2020

Reducing Rewash

In this episode, Gregory Gicewicz, president and CEO of Sterile Surgical Systems in Tumwater, Washington, talks about the common causes of rewash and ways laundry/linen services can eliminate rewash as much as possible.

Episode: 22

December 16, 2019

Getting the Best from Your Laundry Employees

In this episode, learn the difference between “leaders” and “managers” and how each style impacts laundry employees and their productivity with guest Deana Griffin, president of The Griffin Group, a recruiting firm that specializes in the rental uniform and linen/textile industry.

Episode: 21

November 20, 2019

Trends in Laundry Plant Design/Construction

As laundry/linen services grow and technology advances, they look to build new plants or renovate existing structures. Find out from Ed Kwasnick of ARCO/Murray what operators are looking for in design and construction today, and into the future.

Episode: 20

October 23, 2019

How Social Media Impacts Laundry/Linen Services

In this podcast, guest Bri Curington, social media director for Infinite Laundry, a marketing agency that works exclusively in the linen and uniform industry, offers help for industrial/commercial and OPL laundries with effective social media strategy.

Episode: 19

September 18, 2019

Finding Skilled Laundry Workers

The industry is facing a gap when it comes to trained, skilled workers. Guest Doug Waldman, president of Superior Linen Service, examines how an operation can find essential employees, like maintenance staff and supervisors.

Episode: 18

August 21, 2019

Effective Laundry Plant Tours to Gain Customers

Guest Troy Lovins, founder and CEO of Performance Matters, talks about how opening the laundry plant doors and showing off what makes an operation great can turn potential customers into actual customers.

Episode: 17

July 24, 2019

Disaster Preparedness for Laundries

At some point, a laundry is going to face a disaster, at least losing power. In this episode, guest Bob Corfield, principal of Laundry Design Group, talks about ways to keep goods moving during these challenging times.

Episode: 16

June 19, 2019

Clean Healthcare Linens and Public Perception

Get an inside look at what healthcare laundries are doing to ensure linen cleanliness and how they can educate the public in the face of negative media reports from Jason Hartsell, director of operations at United Hospital Services.

Episode: 15

May 22, 2019

Automation’s Effect on Laundry Operations

Guest Brian Polatsek, CEO of EcoBrite Linen, talks about the effect of automation on laundry/linen services and what the laundry of the future will look like in terms of equipment, labor and more.

Episode: 14

April 17, 2019

The Man Behind the Clean Show

Retiring show manager John Riddle talks Clean history and reminisces about his long career, including his time in pro baseball, stadium management, rodeo production, and more with guest host Bruce Beggs.

Episode: 13

March 20, 2019

Improving Laundry Efficiency Without Losing Quality

Explore how a laundry can operate at a better level of energy efficiency with guest Seth Willer, national sales manager for Girbau Industrial.

Episode: 12

February 20, 2019

How Distributor Partners Help Laundry Operations

Distributors provide essential equipment to laundry/linen services, but there is more to the equation. Find out more from guest Craig Dakauskas, president of CLEC.

Episode: 11

January 23, 2019

Culture Shock: Is Your Laundry Really a Good Place to Work?

Kris Boesch, CEO and founder of Choose People, a company dedicated to helping change company cultures so employees feel good about going to work, talks about creating a positive workplace culture.

Episode: 10

December 20, 2018

Laundry Productivity Secrets Revealed

Jon Witschy, sales manager for data technology company Spindle, reveals ways laundries can enhance productivity today and in the future.

Episode: 9

November 21, 2018

Sheets, Towels and More: A Look into Hospitality Laundry/Linen Services

In this episode, Phil Jones, director of laundry for Sheraton Vistana Resort in Orlando, offers his view of hospitality laundry, from its challenges to its future.

Episode: 8

October 24, 2018

Behind Bars: Correctional Facility Laundry Operations

Todd B. Jenson, laundry supervisor at the Ramsey County Correctional Facility in Minnesota, talks about the challenges and rewards of jail laundry operations.

Episode: 7

September 19, 2018

Five Decades of Laundry Services

Richard Warren retired earlier this year after 53-plus years in the industry. In this podcast, he shares some observations and insights from his career.

Episode: 6

August 22, 2018

Panel of Experts: Richard Engler, JPS Health Network

Richard Engler, textile processing department manager for JPS Health Network in Fort Worth and a Panel of Experts author for American Laundry News, talks about his life in laundry services.

Episode: 5

July 18, 2018

Tariffs, Trade Wars and Laundry/Linen Services

David Potack, president of Unitex, offers his take on what’s happening with the enactment of tariffs on some foreign goods.

Episode: 4

June 20, 2018

Columnist at Large: Meet the Man Behind the Words

Get to know Eric Frederick, who has written for American Laundry News for more than 30 years and spent 44 years in the industry.

Episode: 3

May 16, 2018

Modern Marketing Secrets: Making Effective Use of Online, Social Media Opportunities

Dianne McKay, owner and president of Mustang Marketing, shares how laundry/linen services can up their online marketing game.

Episode: 2

March 19, 2018

Tax Cuts and Jobs Act: Essentials for Laundry/Linen Services

Catherine Varosy, a Block Advisors bookkeeper-enrolled agent/master tax advisor, discusses the new tax law.

Episode: 1

January 23, 2018

Healthcare Laundry Today: Cleanliness, Quality, Mergers and More

Listen as Randy Bartsch, president and CEO of Ecotex Healthcare Laundry Services, discusses what’s going on in the healthcare laundry industry.