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Faultless Healthcare Linen Opens New Plant in St. Louis

ST. LOUIS — Faultless Healthcare Linen opened its new, state-of-the-art, 83,000-square-foot medical laundry plant here in July. The new facility replaces the company’s plant that opened just six years ago to make way for a federal project.

“Retaining the National Geospatial-Intelligence Agency (NGA) in 2016 was a big win for the city of St. Louis and the state of Missouri,” says Susan Witcher, president and CEO of Faultless Healthcare Linen. “The selected site for the Next NGA West location happened to include our then four-year-old medical laundry service plant, requiring us to relocate and build a new facility to make way for that project. 

“This has been a huge undertaking for our company, but we are happy to have played a role in helping the city and state with the Next NGA West economic development win.”

Construction on the new Faultless Healthcare Linen plant began just a year ago, about the same time as it began its rebuild of the office portion of the company’s Soulard-area plant, which was destroyed April 3, 2017, in the Loy Lange Box Company boiler explosion. That event resulted in the death of three Faultless Healthcare Linen employees.

“Managing through the trauma of the Loy Lange event and the subsequent rebuild of a 5,000-square-foot section of that building while we were planning and managing the build of an entirely new plant presented plenty of challenges to our organization,” Witcher says. “We are extremely proud of our staff who stayed focused on serving our customers through it all. All of us are looking forward to bringing our undivided attention back to customer service and maintaining our industry leadership.” 

Faultless Healthcare Linen says it is the only company in Missouri and Kansas to hold all of these critical, third-party certifications: Hygienically Clean, HLAC, Infection Control University and Clean Green.

The new Faultless Healthcare Linen plant has more than 110 employees and opened with the capacity to process 22 million pounds of healthcare linens annually, the company says. With additional equipment added for future growth, the plant has a total capacity to process double that amount.

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