Columns

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Reducing Turnover Through Proper On Boarding

Eric Frederick | May 2, 2019

ROANOKE, Va. — I recently decided to interrupt my endless days of...

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Outfitting Smaller Laundries

Seth Willer | Apr 30, 2019

OSHKOSH, Wis. — Starting from scratch, Whistler Laundry Inc. in Whistler,...

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Leveraging Data to Improve Operations

Bill Brooks | Apr 18, 2019

RIPON, Wis. — We live in a data-driven society. Don’t believe me? How...

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The Clean Show: A Worthwhile Investment

Eric Frederick | Apr 4, 2019

ROANOKE, Va. — The Clean Show started in 1975. I first attended the Clean...

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Ideas to Train Non-English Speaking Employees

Eric Frederick | Mar 7, 2019

ROANOKE, Va. — Training non-English speaking employees can be a challenge...

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Make Best Use of Employees, Then Plan for Finding New Talent

Bill Brooks | Mar 5, 2019

RIPON, Wis. — Conversations with on-premises laundry managers are a little...

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One Solution to Staffing in Tight Labor Market

Eric Frederick | Feb 7, 2019

ROANOKE, Va. — We are once again in an employment cycle where there are...

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Maintenance, Minor Repairs, Parts Keep Laundry Turning

Cheo Cruz | Jan 22, 2019

DALLAS — In the on-premises laundry world, downtime isn’t an option. No...

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Making Readers Think, React

Eric Frederick | Jan 3, 2019

ROANOKE, Va. — When I started writing columns many years ago, I had two...

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Do You Have a Health Emergency Plan?

Eric Frederick | Dec 6, 2018

ROANOKE, Va. — Many managers plan what to do if there is an epidemic...

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Need for Advice is Always There

Eric Frederick | Nov 1, 2018

ROANOKE, Va. — I have been writing articles for this publication for many...

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Remanufactured Decision Making

Tommy Cocanougher | Oct 11, 2018

CLAREMORE, Okla. — For several years now manufacturers have made available...

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Linen from the Patient Perspective

Eric Frederick | Oct 4, 2018

ROANOKE, Va. — I recently had the experience of being a patient in a...

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Educating Employees on Their Role in Patient Care

Eric Frederick | Sep 6, 2018

ROANOKE, Va. — The biggest problem with off-site laundries, or large...

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Opinion: Leveling the Playing Field

Joe Gudenburr | Aug 23, 2018

SYRACUSE, N.Y. — The topic of steel tariffs is one that many in our...

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What Should I Focus On?

Eric Frederick | Aug 2, 2018

ROANOKE, Va. — I was asked recently by a relatively inexperienced manager...

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Customer Service Sometimes Takes Salesmanship

Eric Frederick | Jul 5, 2018

ROANOKE, Va. — Some managers believe that giving customers what they want...

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Reducing Employee Turnover

Eric Frederick | Jun 7, 2018

ROANOKE, Va. — Employee turnover hurts your productivity and the quality...

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Employee-Manager Leadership Lessons

Eric Frederick | May 3, 2018

ROANOKE, Va. — As a youth, I played a number of team sports. I found that...

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Textile Basics for Proper Purchasing

Eric Frederick | Apr 5, 2018

ROANOKE, Va. — The theme of this column comes from another reader of mine...

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