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Ideas to Train Non-English Speaking Employees

Eric Frederick |

ROANOKE, Va. — Training non-English speaking employees can be a challenge...

Make Best Use of Employees, Then Plan for Finding New Talent

Bill Brooks |

RIPON, Wis. — Conversations with on-premises laundry managers are a little...

One Solution to Staffing in Tight Labor Market

Eric Frederick |

ROANOKE, Va. — We are once again in an employment cycle where there are...

Maintenance, Minor Repairs, Parts Keep Laundry Turning

Cheo Cruz |

DALLAS — In the on-premises laundry world, downtime isn’t an option. No...

Making Readers Think, React

Eric Frederick |

ROANOKE, Va. — When I started writing columns many years ago, I had two...

Do You Have a Health Emergency Plan?

Eric Frederick |

ROANOKE, Va. — Many managers plan what to do if there is an epidemic...

Need for Advice is Always There

Eric Frederick |

ROANOKE, Va. — I  have been writing articles for this publication for many...

Remanufactured Decision Making

Tommy Cocanougher |

CLAREMORE, Okla. — For several years now manufacturers have made available...

Linen from the Patient Perspective

Eric Frederick |

ROANOKE, Va. — I recently had the experience of being a patient in a...

Educating Employees on Their Role in Patient Care

Eric Frederick |

ROANOKE, Va. — The biggest problem with off-site laundries, or large...

Opinion: Leveling the Playing Field

Joe Gudenburr |

SYRACUSE, N.Y. — The topic of steel tariffs is one that many in our...

What Should I Focus On?

Eric Frederick |

ROANOKE, Va. — I was asked recently by a relatively inexperienced manager...

Customer Service Sometimes Takes Salesmanship

Eric Frederick |

ROANOKE, Va. — Some managers believe that giving customers what they want...

Reducing Employee Turnover

Eric Frederick |

ROANOKE, Va. — Employee turnover hurts your productivity and the quality...

Employee-Manager Leadership Lessons

Eric Frederick |

ROANOKE, Va. — As a youth, I played a number of team sports. I found that...

Textile Basics for Proper Purchasing

Eric Frederick |

ROANOKE, Va. — The theme of this column comes from another reader of mine...

Essential Management Skill: Being Visionary

Eric Frederick |

ROANOKE, Va. — Last month, I discussed the need to be able to organize a...

Essential Management Skill: Attention to Detail

Eric Frederick |

ROANOKE, Va. — There are two major management skills that all managers...

The Most Valuable Work: Planning

Eric Frederick |

ROANOKE, Va. — I have always believed that, to be successful in life, you...

Reader Question: How to Solve Stained Pillowcases

Eric Frederick |

ROANOKE, Va. — “We currently have a laundry for a 50-bedroom hotel in...

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