Eric Frederick

Carilion Laundry Service

Director of Laundry Services

Eric Frederick is director of laundry services for Carilion Laundry Service, Roanoke, Va., and past president of the National Association of Institutional Linen Management (NAILM), now called the Association for Linen Management (ALM). He’s a two-time association manager of the year. You can reach him by e-mail at efrederick@carilion.com.

Fear of Risk Can Hinder Managerial Effectiveness

One of the hardest things for a manager to do is manage risk — the kind...

Cruise Ship Laundry Excels Despite Rough Seas, Language Barrier

I’ve just completed my third seven-day cruise in the last three years,...

Mistakes Happen, But Go All Out to Make Things Right

I’ve always believed that it’s easier to keep a customer than to find a...

Marketing of More Energy-Efficient Textiles Deserves Scrutiny

Energy prices are going up, and everyone is looking for a way to reduce...

Understanding Christmas Holiday Linen Volume

The Christmas holiday is a very special holiday to most employees, and...

Flatwork vs. Fold Dry: Why the Shift in Products?

I was working on a productivity improvement project and had the occasion...

Which Term Best Communicates Your Message?

When my oldest son was just beginning to talk, he went through a phase...

Nonuniform Shelf Cart Styles Force One to Adapt

For years, various linen companies have irritated me by insisting on...

What Do You Do With Laundry's Leftovers?

It seems like everywhere I go, someone is talking about how to protect...

What Lesson Can You Learn From a Sponge?

Every once in a while, I try to do something different to challenge my...

Small Clean '07 Booth Yields New Solution

During every Clean Show, I dedicate a number of hours to investigating...

When in Drought, Turn to Water Reuse

As managers, we’re responsible for setting the course for our...

Inspections Never Come at Good Time

Most of us will never have to deal with a random Occupational Safety and...

Vendor Pays Hefty Price for Devaluing 'Human Element'

Recently, one of my major vendors made a sudden and unexpected change in...

Create Road Map to Solve Problems, Build Toward Future

We all deal with problems every day. Some are easy to handle, and some...

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