Eric Frederick

Carilion Laundry Service

Director of Laundry Services

Eric Frederick is director of laundry services for Carilion Laundry Service, Roanoke, Va., and past president of the National Association of Institutional Linen Management (NAILM), now called the Association for Linen Management (ALM). He’s a two-time association manager of the year. You can reach him by e-mail at efrederick@carilion.com.

Standard Operating Procedures Place You on Right Route

ROANOKE, Va. — In discussions with my fellow laundry managers, no topic...

Providing Less Than Acceptable Service Is Disturbing Trend

ROANOKE, Va. — I have now been working in the laundry industry for more...

Searching for the Ideal Productivity Monitoring System

ROANOKE, Va. — I spent a lot of time at the Clean Show looking at...

Lessons from the Spring Storms

ROANOKE, Va. — Much has been said about having backup plans in case of...

How to Reduce Linen-Replacement Costs (Part 2 of 2)

ROANOKE, Va. — The escalating cost of textile products is causing many...

How to Reduce Linen-Replacement Costs (Part 1 of 2)

ROANOKE, Va. — The escalating cost of textile products is causing many...

Want to Survive Hard Times? Focus on What You Can Control

ROANOKE, Va. — Are you tired of swimming upstream? Has the troubled...

Rising Cotton Prices: What is Their Impact?

CHICAGO — Have you seen textile prices increase from 8.5% to 20%...

Relegating Patience to Bottom Drawer is Sure Way to Fail

CHICAGO — In this fast-paced, got-to-get-it-done-today world, many...

It’s Time to Add Value for Revenue-Starved Healthcare Customers

CHICAGO — Our national economy remains sluggish and the fiscal...

How Can You Justify an Equipment Upgrade?

CHICAGO — The economic slowdown over the past several years has forced...

Operational Quality Depends Upon Good Communication

CHICAGO — How important is your ability to communicate with your...

What Are the Keys to Success? People, Education, Technology

CHICAGO — What are the keys to having success? I believe that there are...

After 10 Years on the Job, It Might Be Time to Look Around

I have had numerous discussions with my fellow laundry managers in...

A Parable for Our Times: In Search of the ‘Silver Bullet’

Once upon a time, a laundry manager went away on vacation for several...

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