Eric Frederick

Carilion Laundry Service

Director of Laundry Services

Eric Frederick is director of laundry services for Carilion Laundry Service, Roanoke, Va., and past president of the National Association of Institutional Linen Management (NAILM), now called the Association for Linen Management (ALM). He’s a two-time association manager of the year. You can reach him by e-mail at efrederick@carilion.com.

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How to Survive When You Lose Your Job (Part 1 of 3)

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Standard Operating Procedures Place You on Right Route

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Providing Less Than Acceptable Service Is Disturbing Trend

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How to Reduce Linen-Replacement Costs (Part 1 of 2)

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Want to Survive Hard Times? Focus on What You Can Control

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Rising Cotton Prices: What is Their Impact?

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Relegating Patience to Bottom Drawer is Sure Way to Fail

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It’s Time to Add Value for Revenue-Starved Healthcare Customers

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Operational Quality Depends Upon Good Communication

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What Are the Keys to Success? People, Education, Technology

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