Eric Frederick

Eric Frederick served 44 years in laundry management before retiring and remains active in the industry as a laundry operations consultant. You can contact him by e-mail at elfrederick@cox.net or by phone at 540-520-6288.

Doing Research on Stains (Part 2)

ROANOKE, Va. — Last month’s article dealt with trying to narrow down the...

Doing Research on Stains

ROANOKE, Va. — Sooner or later every manger will be faced with the problem...

Reducing Turnover Through Proper On Boarding

ROANOKE, Va. — I  recently decided to interrupt my endless days of...

The Clean Show: A Worthwhile Investment

ROANOKE, Va. — The Clean Show started in 1975. I first attended the Clean...

Ideas to Train Non-English Speaking Employees

ROANOKE, Va. — Training non-English speaking employees can be a challenge...

One Solution to Staffing in Tight Labor Market

ROANOKE, Va. — We are once again in an employment cycle where there are...

Making Readers Think, React

ROANOKE, Va. — When I started writing columns many years ago, I had two...

Do You Have a Health Emergency Plan?

ROANOKE, Va. — Many managers plan what to do if there is an epidemic...

Need for Advice is Always There

ROANOKE, Va. — I  have been writing articles for this publication for many...

Linen from the Patient Perspective

ROANOKE, Va. — I recently had the experience of being a patient in a...

Educating Employees on Their Role in Patient Care

ROANOKE, Va. — The biggest problem with off-site laundries, or large...

What Should I Focus On?

ROANOKE, Va. — I was asked recently by a relatively inexperienced manager...

Customer Service Sometimes Takes Salesmanship

ROANOKE, Va. — Some managers believe that giving customers what they want...

Reducing Employee Turnover

ROANOKE, Va. — Employee turnover hurts your productivity and the quality...

Employee-Manager Leadership Lessons

ROANOKE, Va. — As a youth, I played a number of team sports. I found that...

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Get an inside look at what healthcare laundries are doing to ensure linen cleanliness and how they can educate the public in the face of negative media reports from Jason Hartsell, director of operations at United Hospital Services.

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