Eric Frederick

Eric Frederick served 44 years in laundry management before retiring and remains active in the industry as a laundry operations consultant. You can contact him by e-mail at elfrederick@cox.net or by phone at 540-520-6288.

Understanding Communication Needs

ROANOKE, Va. — Have you ever wondered what your employees think of...

It Pays to be ‘Semper Gumby’ (Always Flexible)

ROANOKE, Va. — The 2019 edition of the Clean Show is now in the books....

Doing Research on Stains (Part 2)

ROANOKE, Va. — Last month’s article dealt with trying to narrow down the...

Doing Research on Stains

ROANOKE, Va. — Sooner or later every manger will be faced with the problem...

Reducing Turnover Through Proper On Boarding

ROANOKE, Va. — I  recently decided to interrupt my endless days of...

The Clean Show: A Worthwhile Investment

ROANOKE, Va. — The Clean Show started in 1975. I first attended the Clean...

Ideas to Train Non-English Speaking Employees

ROANOKE, Va. — Training non-English speaking employees can be a challenge...

One Solution to Staffing in Tight Labor Market

ROANOKE, Va. — We are once again in an employment cycle where there are...

Making Readers Think, React

ROANOKE, Va. — When I started writing columns many years ago, I had two...

Do You Have a Health Emergency Plan?

ROANOKE, Va. — Many managers plan what to do if there is an epidemic...

Need for Advice is Always There

ROANOKE, Va. — I  have been writing articles for this publication for many...

Linen from the Patient Perspective

ROANOKE, Va. — I recently had the experience of being a patient in a...

Educating Employees on Their Role in Patient Care

ROANOKE, Va. — The biggest problem with off-site laundries, or large...

What Should I Focus On?

ROANOKE, Va. — I was asked recently by a relatively inexperienced manager...

Customer Service Sometimes Takes Salesmanship

ROANOKE, Va. — Some managers believe that giving customers what they want...

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Latest Podcast

The industry is facing a gap when it comes to trained, skilled workers. Guest Doug Waldman, president of Superior Linen Service, examines how an operation can find essential employees, like maintenance staff and supervisors.

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