Eric Frederick

Eric Frederick served 44 years in laundry management before retiring and remains active in the industry as a laundry operations consultant. You can contact him by e-mail at elfrederick@cox.net or by phone at 540-520-6288.

What Should I Focus On?

ROANOKE, Va. — I was asked recently by a relatively inexperienced manager...

Customer Service Sometimes Takes Salesmanship

ROANOKE, Va. — Some managers believe that giving customers what they want...

Reducing Employee Turnover

ROANOKE, Va. — Employee turnover hurts your productivity and the quality...

Employee-Manager Leadership Lessons

ROANOKE, Va. — As a youth, I played a number of team sports. I found that...

Textile Basics for Proper Purchasing

ROANOKE, Va. — The theme of this column comes from another reader of mine...

Essential Management Skill: Being Visionary

ROANOKE, Va. — Last month, I discussed the need to be able to organize a...

Essential Management Skill: Attention to Detail

ROANOKE, Va. — There are two major management skills that all managers...

The Most Valuable Work: Planning

ROANOKE, Va. — I have always believed that, to be successful in life, you...

Reader Question: How to Solve Stained Pillowcases

ROANOKE, Va. — “We currently have a laundry for a 50-bedroom hotel in...

Increased Productivity Through Smarter Linen Purchases (Part 2)

ROANOKE, Va. — Last month, I discussed that each textile item should be...

Increased Productivity Through Smarter Linen Purchases

ROANOKE, Va. — Last month, I wrote about several things managers can do to...

Increased Laundry Automation in the Future

ROANOKE, Va. — There have been a series of recent studies published about...

Embracing the Speed of Business

ROANOKE, Va. — Many years ago, I read a wonderful book titled It’s Not the...

The Key to Adapt, Embrace Change

ROANOKE, Va. — As much as most of us hate change, especially when it is...

Soiled-Linen Collection Question: Hamper Stands

ROANOKE, Va. — Because I have written columns for the past 20 years, I...

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In this podcast, guest Bri Curington, social media director for Infinite Laundry, a marketing agency that works exclusively in the linen and uniform industry, offers help for industrial/commercial and OPL laundries with effective social media strategy.

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