Encompass Group LLC
Director of Clinical Resources
Angie O’Connor, RN, BS, CLLM, is director of clinical resources for the Encompass Group. She brings skills in periop nursing, medical device sales, field sales training and consulting. She has an RN diploma from Bronson Methodist Hospital in Kalamazoo, Mich., and a bachelor of science degree from Western Michigan University in Kalamazoo.
Bill Brooks, director of customer solutions and business development for commercial laundry equipment manufacturer Alliance Laundry Systems, talks about important KPIs in a laundry/linen service for efficiency and quality.