Encompass Group LLC
Director of Clinical Resources
Angie O’Connor, RN, BS, CLLM, is director of clinical resources for the Encompass Group. She brings skills in periop nursing, medical device sales, field sales training and consulting. She has an RN diploma from Bronson Methodist Hospital in Kalamazoo, Mich., and a bachelor of science degree from Western Michigan University in Kalamazoo.
Guest Troy Lovins, founder and CEO of Performance Matters, talks about how opening the laundry plant doors and showing off what makes an operation great can turn potential customers into actual customers.