Survey: Dependability is Trait That Managers Value Most in Their Employees

Bruce Beggs |

CHICAGO — Laundry services managers find dependability to be a highly valued trait in their employees, according to the results of this month’s Wire survey.

Roughly 43% of managers who responded to the survey say dependability is the trait they value most in an employee. Next most valued is trustworthiness (20%), followed by being a team player (16.7%) and having a positive attitude (13.3%).

Managers are less in agreement about the undesirable traits that are the surest way for an employee to tick them off. No. 1 is unreliability, chosen by 26.7%. Equal shares of 16.7% dislike the actions of employees who don’t follow the rules or who don’t work well with others.

Disloyalty (13.3%), lacking initiative (10%), being unmotivated (6.7%) and failing to meet goals/deadlines (6.7%) are some other sure-to-tick-off traits.

Roughly 43% of respondents say they directly supervise fewer than 10 employees day to day. Another 23.3% supervise 10 to 25 employees, and another 20% supervise 26-50 workers. The remaining 13.3% oversee 51 to 75 employees. No one who took the survey supervises more than 75 employees.

More than half of respondents (53.3%) say their job title falls under laundry management. Others fall under “other” (20%), general administration (13.3%), environmental services (6.7%), housekeeping (3.3%) and purchasing (3.3%).

Seventy percent of respondents received formal management training before they were named a manager.

While the Wire survey presents a snapshot of readers’ viewpoints at a particular moment, it should not be considered scientific.

Subscribers to Wire e-mails—distributed twice weekly—are invited to take a brief industry survey anonymously online each month. All managers and administrators of institutional/OPL, cooperative, commercial and industrial laundries are encouraged to participate, as a greater number of responses will help to better define operator opinions and industry trends.

To sign up for the Wire, click the “Subscriptions” button at the top right-hand corner of this page and follow the instructions.

About the author

Bruce Beggs

American Trade Magazines LLC

Editorial Director, American Trade Magazines LLC

Bruce Beggs is editorial director of American Trade Magazines LLC, including American Coin-Op, American Drycleaner and American Laundry News. He was the editor of American Laundry News from November 1999 to May 2011. Beggs has worked as a newspaper reporter/editor and magazine editor since graduating from Kansas State University in 1986 with a bachelor’s degree in journalism and mass communications. He and his wife, Sandy, have two children.


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