CHICAGO — When it comes to vision, it doesn’t get much better than 20/20.
But in business, sometimes it isn’t easy to see the road ahead. Wouldn’t it be nice to have a clear view of what’s coming in the year 2020?
Organizations that represent different parts of laundry and linen services have their fingers on the pulse of the industry and can see what might happen in the year to come.
In Part 2, Charles Berge, representing the International Association for Healthcare Textile Management (IAHTM), and Bill Odorizzi, representing the Textile Care Allied Trades Association (TCATA), share what they see coming for laundry/linen services in 2020.
Charles Berge, President & General Manager of Shared Hospital Services of Portsmouth, Va.
IAHTM recently held its annual fall Educational Conference during which there were a number of presentations concerning the challenges our industry is facing today and in the future.
Here’s a look ahead to 2020:
Biggest Challenges. IAHTM members compose a diverse group from all regions of the United States and Canada, and yet we share similar challenges. Among them:
- Labor Costs—Production labor continues to be challenging in every market. Many operators have raised starting wages to match within their region. We all agreed that we could do better outreach into the community.
- Professional Recruitment and Succession Planning—How does the industry attract professionals to fill management and executive positions?
- Healthcare Consolidation—Depending on the circumstances, consolidation can either expose current business or create business opportunities.
These challenges aside, we all agree one of the biggest responsibilities in the year ahead is to continuously communicate to our customers the extent of our endeavors within our operations and processes to ensure the delivery of hygienically clean textiles. Operators need to be proactive in this regard, rather than waiting for a call from their customer’s infection preventionist about some type of infection they’re trying to track back to its origin.
If you are not accredited by either the Healthcare Laundry Accreditation Council (HLAC) (www.hlacnet.org) or TRSA Hygienically Clean (www.hygienicallyclean.org), this should be the year you consider accreditation.
Biggest Changes on the Horizon. The biggest unknown right now is what effect the political tariff issues will have on the raw materials and production of linens in China. Most of the larger manufactures have already prepared and moved exposed production to other regions of the world. We may see a disruption in production as textile manufactures seek alternative sources.
We expect to see more focus by operators on process improvement in the production of hygienically clean textiles beyond accreditation. More operators will be proactive and start looking at the textiles we provide and what antimicrobial affects they add as another layer in preventing hospital-acquired infections (HAIs).
Some of these may include Cupron Medical Textiles, linens manufactured with copper filaments imbedding into the poly fibers, and Medline/SilvaClean, an additive that is added to the wash process in the final rinse.
This is another opportunity to be proactive and educate your customers about new products offered in the industry.
What’s Coming in 2020. If you live in Connecticut, New York or California, you’re probably familiar with microplastics and what they are. Simply put, they are microfiber pieces of plastic 5mm or smaller that are turning up in the air we breathe, the water we drink and just about everywhere, including the Arctic ice.
If you haven’t heard about microplastics, you will in time. Fortunately, there are new resources and solutions that help to monitor these sorts of challenges.
To help operators validate hygienically clean linens and work environment, HLAC announced the availability of its new Laundry Process Monitoring ToolKit (PMTK). This toolkit offers independent testing of bioburden (textile) analysis, air sampling analysis, surface analysis, water analysis and hand hygiene analysis. Test results are confidential and provided within two weeks (for more information, visit www.pmtknet.org).
Utilizing PMTK within your facility provides you with yet another opportunity to communicate to customers how your laundry generates hygienically clean textiles.
Equipment and Supplies in 2020. Even if you are an HLAC Accredited or Hygienically Clean Certified laundry facility, this does not mean you can sit back and ignore improvements in the way you do business.
Ultraviolet (UV) lighting is gaining more traction in laundry operations. The use of UV for cleaning delivery vehicles (carts and trucks) as well as conveyors and hard surfaces is a practical and proven method. UV lighting is also being used for the treatment of process water in some laundry operations.
UV lighting is also well received by the infection control representatives at the hospitals.
As we continue to face the issues with labor, we will have to look at more and more laundry production automation in our facilities. Artificial intelligence solutions are available for different parts of the operation, but they are a few years away from full implementation.
Also, not everyone has an unending supply of money and square footage for all that technology requires. Automating the whole laundry comes at a price tag. Automating individual processes in the plant can be an affordable way to increase production and reduce labor costs.
Bill Odorizzi, TCATA Past President; Senior Vice President, Sankosha USA Inc.
The big change we see is focusing more on the customer’s needs and providing additional convenience to make it easier to do business. This mindset and activity would permeate through the full chain from the manufacturer, distributor, as well as the provider of services to the final customer.
We believe the digital age will also have a bigger role in the future. This can be done in many ways through advanced equipment, as well as improved communications with the customers.
This will result in improved stronger customer connections and help build customer loyalty. This means that customer personalization and relationships are more important now than ever, and they will be the key to success for business in the future.
Miss Part 1 with thoughts from the Association for Linen Management (ALM), the American Reusable Textile Association (ARTA) and Hohenstein Institute America? Click HERE to read it.
Check back Tuesday for the conclusion with insights from TRSA.
Have a question or comment? E-mail our editor Matt Poe at [email protected].