Ron Evans

RJ Evans and Associates


Ron Evans is president of RJ Evans and Associates, a consulting firm for the industrial laundry industry, and the executive director of the Independent Textile Rental Association. He has been an instructor at the Textile Rental Services Association’s Executive Management Institute (EMI) and for the Central States Network (CSC) and Universal/UniLink Purchasing Association (UPA).

Goodbye ‘Customer Service,’ Hello ‘Customer Success’

LAGRANGE, Ga. — Henry Ford once said, “Why do I have to hire the whole...


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