BATTLE CREEK, Mich. — Gallagher Uniform recently created its own mobile application, G-Trak Mobile, to provide its customers and every uniform wearer with personalized, live access to uniform delivery tracking and service requests, the company reports.
“Customer service impacts customer loyalty. We take service very seriously here at Gallagher Uniform, which is why we use technology to improve communications at every level for our customers,” says John Gallagher, president of Gallagher Uniform.
G-Trak Mobile was developed to integrate with Gallagher’s internal garment-tracking system, the company says. Utilizing bar codes and radio-frequency identification (RFID) chips on each individual garment, uniforms can be identified and tracked at any point in the rental cycle.
According to Gallagher, G-Trak Mobile handles requests for repairs, replacements and size changes; what’s getting delivered next; garment history; cancel collection; and more.
Customers and uniform wearers get communication and direct feedback via text or e-mail notifications depending on their preferences.
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