SCOTTSDALE, Ariz. — The Textile Rental Services Association invites all laundry operators—TRSA members and nonmembers—to attend the association’s Annual Conference and Exhibits coming up here next month.
The Westin Kierland Resort & Spa will play host to the Oct. 16-19 event, which will feature educational sessions and networking for all levels of management in textile services companies, the association says.
The Annual Conference provides updates on the latest trends and practices in the uniform and linen supply business to the entire range of industry professionals, from owners to executives to front-line managers.
The Conference combines elements of three previous TRSA meeting formats—the Annual Convention, Leadership Conference, and Healthcare/Tech-Plant Conferences—with sessions for senior management and plant operations.
Sessions appeal to local and regional independent operators and national companies, covering hot-button topics in hospitality, industrial and healthcare markets, TRSA says. Seminars are scheduled concurrently to enable attendees to participate in those most applicable to their professions and market specialties.
The Annual Conference opens on Oct. 16 with a golf scramble, followed by a welcome reception and a charitable event.
The Leadership Conference will headline things on Oct. 17. Separate half-day workshops are planned in the afternoon on the topics of specialty garments, generating revenue from existing and potential accounts, and safety processes.
A networking reception wraps up the day’s activities. Here, attendees will have the opportunity to visit table-top exhibits presented by TRSA associate members.
Keynote speakers and full-day, multi-track educational sessions are the focus on Oct. 18.
General sessions on the agenda include The Nine Management Principles of Customer Service by Robert Spector, author of the international best-seller The Nordstrom Way: Inside Story of America’s No. 1 Customer Service Company, and The Triple Bottom Line: Achieving Economic, Social and Environmental Success by Andrew Savitz, author of The Triple Bottom Line: How the Best Run Companies are Achieving Economic, Social and Environmental Success – and How You Can Too!
The slate of breakout sessions will cover a variety of different topics. Some of them are:
- Private equity investment
- Route planning and fleet management
- Leveraging real-time performance management
- Energy benchmarking and forecasting
- Selling and servicing retail medical
- Building effective customer relationships with hospitals
- Pathways to profitability
- Building high-end hospitality business
- Growth opportunities in direct sales, restrooms and facility services
- Inventory management and its impact on the bottom line
The TRSA Chair Reception and Awards Dinner that evening is the Conference’s signature event, celebrating the long history, traditions, personalities and future of the textile services community.
TRSA will be presenting its most prestigious awards, including the Operator and Associate Lifetime Achievement Awards.
The Conference will conclude on Oct. 19 with the Annual Membership Meeting, followed by two plant tours.
At the Cintas plant in nearby Chandler, attendees can see the first industrial laundry facility to achieve “Star” status in OSHA’s Voluntary Protection Programs (VPP) requiring attention to management systems that reduce injury rates below industry averages. The facility processes roughly 210,000 pounds per week.
Or visit the new Alsco plant in Phoenix, TRSA says, where staff is enjoying more reliable operation with less maintenance; savings in water, electricity and gas consumption; and improved quality.