FORT MILL, S.C. — Nine textile rental services industry professionals recently graduated from Performance Matters’ Coaches Clinic Service Leadership Training, a part of the more robust High Performance Team (HPT) Training Program, the company reports.
Performance Matters says the training is solely dedicated to the textile rental industry and provides service leaders the foundation necessary to perform their jobs effectively and safely, and to take the next step in delivering world-class service, resulting in higher revenue growth and profits for their company.
“As I have said from the very beginning, it’s the nuts and bolts of what we do every day out in the field. I find myself going back to the (HPT) material often so that I can present myself to the customer as a professional,” says Randy Caldemeyer, regional service manager for SITEX Corp. and Coaches Clinic Bravo Class graduate.
“Once a month, I put out a company newsletter called ‘Model Safety & Training Newsletter.’ It contains a safety topic and a HPT training topic. HPT has been a great experience, and I am sure it will be in the future.”
Over the course of the program, Coaches Clinic participants receive classroom training and are teamed with industry peers for collaboration, according to the company. Students move with their team through the training series, completing all classes together, with individual and team accountability. Only those that complete the program graduate.
Bravo Class 2017 graduates include:
- Adam Wells, Doritex
- Cory Bracy, Gallagher Uniform
- Levi Cranmore, Ideal Linen
- Curt Whiteley, Ideal Linen
- Gregg Flaker, Liniform
- Chuck Maxwell, Metropolitan Linen
- Kelly Boyles, Paris Cos.
- Randy Caldemeyer, SITEX Corp.
- Lewis Ledford, Taylor Linen
This recent group of graduates adds to the Alpha Class that began January 2016 and graduated 12 Certified Coaches in January 2017, according to Performance Matters. The Charlie Coaches Clinic Class launched in May 2017 and is comprised of 28 service managers from 21 different companies.
Registration is already starting for the Delta Class that will launch in January 2018.
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