SCHERERVILLE, Ind. — Gurtler Industries recently conducted its biennial global sales and service meeting here, unveiling its new corporate philosophy, the company reports.
The company says its newly developed corporate philosophy is The Gurtler Advantage: Service • Innovation • People. Gurtler says its sales team participated in three days of technical training that focused on improving service capabilities, learning about new innovative products and systems, and personal development.
More than 75 sales and service and management team members attended the three-day conference, according to the company. Representatives came in from across the United States, Mexico, Canada and Australia.
Gurtler says the highlight of the meeting was a customer forum in which four executives from various laundry market segments spoke about their views on service, innovation and people, as it affects their businesses, their vendors and their customers.
John Tayler, general manager of Alsco, Chicago, represented the food service/linen market. Scott Reppert, CEO of Superior Health Linens and Logan’s Linens, with several locations in Wisconsin, Illinois and Kentucky, represented the healthcare laundry segment. Representing the hospitality laundry market was Bonnie Kornota, owner of Best Hand Laundry in Chicago. Finally, Jim Buik, president and owner of Roscoe Co. of Chicago, represented the industrial laundry market.
The open-forum, question-and-answer format helped the Gurtler sales and service team learn what is top-of-mind for their laundry customers, and how they can better respond to their needs, according to the company.
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