Episode Archive
Episode: 33
November 18, 2020
Laundry Maintenance Checklist
Listen to a conversation with Dave McAllister, director of services and project management for Girbau North America, about essential laundry equipment tasks to keep your machines processing goods—and doing it well.
Episode: 32
October 21, 2020
Customer Service Training and Technology
Guest Dave Balliet, director of customer relations for Hospital Central Services Cooperative (HCSC), offers his insights into enhancing customer service at all levels of a laundry operation.
Episode: 31
September 23, 2020
Laundry Facility Cleaning Check
Guest Paul Jewison, vice president of engineering at Healthcare Linen Services Group and general manager at Textile Care Services in Rochester, Minnesota, discusses ways to keep a laundry operation clean.
Episode: 30
August 19, 2020
Laundry Service Contract Essentials
In this episode, Steven Fellman from the Washington, D.C., law firm GKG Law P.C., shares key elements of laundry and linen services contracts, negotiation tactics and more.
Episode: 29
July 22, 2020
Conflict Resolution in a Laundry Operation
Guest Terry Slosson, director of human resources for the Northern Pacific Region of Cintas Corp., discusses methods and strategies to best handle conflict in an operation
Episode: 28
June 17, 2020
Key Performance Indicators
Bill Brooks, director of customer solutions and business development for commercial laundry equipment manufacturer Alliance Laundry Systems, talks about important KPIs in a laundry/linen service for efficiency and quality.
Episode: 27
May 20, 2020
Proper Laundry Equipment Usage
In this episode, Keith Ware, vice president of sales for Lavatec Laundry Technology, talks about ways to ensure laundry machinery is handled properly to get the most life out of the equipment, and your linens.
Episode: 26
April 22, 2020
Laundry Hiring and Training
Sylvia Williams, human resources manager for Prudential Overall Supply, a uniform and facility services company headquartered in Irvine, California, joins us to talk about strategies for seeking out employee candidates and training them for long-term growth.
Episode: 24
February 19, 2020
Educating Laundry Customers
Listen as guest David Bernstein, president and chief propeller-head of Propeller Solutions Group, a provider of engineering, training and consulting services for the laundry industry, talks about how educating customers can help create a better laundry/linen partnership.
Episode: 23
January 22, 2020
Reducing Rewash
In this episode, Gregory Gicewicz, president and CEO of Sterile Surgical Systems in Tumwater, Washington, talks about the common causes of rewash and ways laundry/linen services can eliminate rewash as much as possible.
Episode: 22
December 16, 2019
Getting the Best from Your Laundry Employees
In this episode, learn the difference between “leaders” and “managers” and how each style impacts laundry employees and their productivity with guest Deana Griffin, president of The Griffin Group, a recruiting firm that specializes in the rental uniform and linen/textile industry.
Episode: 21
November 20, 2019
Trends in Laundry Plant Design/Construction
As laundry/linen services grow and technology advances, they look to build new plants or renovate existing structures. Find out from Ed Kwasnick of ARCO/Murray what operators are looking for in design and construction today, and into the future.
Episode: 20
October 23, 2019
How Social Media Impacts Laundry/Linen Services
In this podcast, guest Bri Curington, social media director for Infinite Laundry, a marketing agency that works exclusively in the linen and uniform industry, offers help for industrial/commercial and OPL laundries with effective social media strategy.
Episode: 19
September 18, 2019
Finding Skilled Laundry Workers
The industry is facing a gap when it comes to trained, skilled workers. Guest Doug Waldman, president of Superior Linen Service, examines how an operation can find essential employees, like maintenance staff and supervisors.
Episode: 18
August 21, 2019
Effective Laundry Plant Tours to Gain Customers
Guest Troy Lovins, founder and CEO of Performance Matters, talks about how opening the laundry plant doors and showing off what makes an operation great can turn potential customers into actual customers.
Episode: 17
July 24, 2019
Disaster Preparedness for Laundries
At some point, a laundry is going to face a disaster, at least losing power. In this episode, guest Bob Corfield, principal of Laundry Design Group, talks about ways to keep goods moving during these challenging times.
Episode: 16
June 19, 2019
Clean Healthcare Linens and Public Perception
Get an inside look at what healthcare laundries are doing to ensure linen cleanliness and how they can educate the public in the face of negative media reports from Jason Hartsell, director of operations at United Hospital Services.
Episode: 15
May 22, 2019
Automation’s Effect on Laundry Operations
Guest Brian Polatsek, CEO of EcoBrite Linen, talks about the effect of automation on laundry/linen services and what the laundry of the future will look like in terms of equipment, labor and more.
Episode: 14
April 17, 2019
The Man Behind the Clean Show
Retiring show manager John Riddle talks Clean history and reminisces about his long career, including his time in pro baseball, stadium management, rodeo production, and more with guest host Bruce Beggs.
Episode: 13
March 20, 2019
Improving Laundry Efficiency Without Losing Quality
Explore how a laundry can operate at a better level of energy efficiency with guest Seth Willer, national sales manager for Girbau Industrial.
Episode: 12
February 20, 2019
How Distributor Partners Help Laundry Operations
Distributors provide essential equipment to laundry/linen services, but there is more to the equation. Find out more from guest Craig Dakauskas, president of CLEC.
Episode: 11
January 23, 2019
Culture Shock: Is Your Laundry Really a Good Place to Work?
Kris Boesch, CEO and founder of Choose People, a company dedicated to helping change company cultures so employees feel good about going to work, talks about creating a positive workplace culture.
Episode: 10
December 20, 2018
Laundry Productivity Secrets Revealed
Jon Witschy, sales manager for data technology company Spindle, reveals ways laundries can enhance productivity today and in the future.
Episode: 10
December 19, 2018
Distributor Relations: Do the Same Old Rules Apply?
Craig Dakauskas, owner of Commercial & Coin Laundry Equipment Co., shares some things you may not realize about working with a laundry equipment distributor.
Episode: 9
November 21, 2018
Sheets, Towels and More: A Look into Hospitality Laundry/Linen Services
In this episode, Phil Jones, director of laundry for Sheraton Vistana Resort in Orlando, offers his view of hospitality laundry, from its challenges to its future.
Episode: 8
October 24, 2018
Behind Bars: Correctional Facility Laundry Operations
Todd B. Jenson, laundry supervisor at the Ramsey County Correctional Facility in Minnesota, talks about the challenges and rewards of jail laundry operations.
Episode: 7
September 19, 2018
Five Decades of Laundry Services
Richard Warren retired earlier this year after 53-plus years in the industry. In this podcast, he shares some observations and insights from his career.
Episode: 6
August 22, 2018
Panel of Experts: Richard Engler, JPS Health Network
Richard Engler, textile processing department manager for JPS Health Network in Fort Worth and a Panel of Experts author for American Laundry News, talks about his life in laundry services.
Episode: 5
July 18, 2018
Tariffs, Trade Wars and Laundry/Linen Services
David Potack, president of Unitex, offers his take on what’s happening with the enactment of tariffs on some foreign goods.
Episode: 4
June 20, 2018
Columnist at Large: Meet the Man Behind the Words
Get to know Eric Frederick, who has written for American Laundry News for more than 30 years and spent 44 years in the industry.
Episode: 3
May 16, 2018
Modern Marketing Secrets: Making Effective Use of Online, Social Media Opportunities
Dianne McKay, owner and president of Mustang Marketing, shares how laundry/linen services can up their online marketing game.
Episode: 2
March 19, 2018
Tax Cuts and Jobs Act: Essentials for Laundry/Linen Services
Catherine Varosy, a Block Advisors bookkeeper-enrolled agent/master tax advisor, discusses the new tax law.
Episode: 1
January 23, 2018
Healthcare Laundry Today: Cleanliness, Quality, Mergers and More
Listen as Randy Bartsch, president and CEO of Ecotex Healthcare Laundry Services, discusses what’s going on in the healthcare laundry industry.