TRSA Webinar: Workplace Bullies/Abrasive Leaders - Why They Act That Way, How to Make Them Stop

TRSA Webinar: Workplace Bullies/Abrasive Leaders - Why They Act That Way, How to Make Them Stop


June 5, 2019, 2-3 PM ET: Workplace Bullies and Abrasive Leaders: Why They Act That Way and How to Make Them Stop

They overreact, they are controlling, they make threats and humiliate others… they are bullies, abrasive leaders, or workplace meanies. While they may be valuable to your organization given their ability to drive results, they also cost your organization in lowered morale, increased absenteeism, and in retaliation against you, the employer. Learn why abrasive people act this way (hint, it’s not because they are evil psychopaths) and how to make them stop with a tried and true method that really works.

In this presentation, attendees will learn:

  • What drives people to engage in bullying or aggressive behavior at work
  • How to use the survival dynamic (fight or flight) as a lens to understand and even empathize with abrasive people
  • The three steps of intervention to help abrasive leaders change their ways
  • A coaching method proven to help abrasive leaders change, and ensure a better work environment

Speaker: Catherine Mattice Zundel, Civility Partners

Catherine is the founder and CEO of Civility Partners which delivers services in consulting, training and coaching. She became interested in solving the problem of toxic work environments after working in one herself as the Director of HR. She spent all of grad school studying the topic and started Civility Partners immediately after graduation in 2009. Since then, Civility Partners has served a vast array of clients.

Catherine has written three books, one of which Ken Blanchard called, “the most comprehensive and valuable handbook on the topic” of workplace bullying and has been cited in such media outlets as, Inc Magazine, Entrepreneur, and USA Today. She’s also appeared as a guest on such venues as NPR and CNN.

Catherine is Past-President of the Association for Talent Development’s (ATD) San Diego Chapter, and is active in the International Association for Workplace Bullying & Harassment (IAWBH). She is also one of the four founding members of the National Workplace Bullying Coalition, a nonprofit organization focused on ending workplace bullying through education, conversation and legislation. Catherine also taught communication courses in college for ten years.

All webinars are FREE to TRSA members. Non-members can register for a fee of $99.

Location Information

1800 Diagonal Road

Suite 200

Alexandria, Virginia 22314

Contact Information

Ashley Harvey



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