Industrial Service Technician

Would you like a career vs. a job? Do you like to travel?  Are you a mechanical/electrical/systems person or just an all-around problem solver? Do you like to look at a situation, diagnose the issue and then implement a solution that will solve the issue? Do you want a rewarding career where you can help people? If so we have a career for you.

Girbau North America (GNA) located in Oshkosh, WI is looking for an Industrial Service Technician to for the installation, commissioning and training of Girbau Industrial laundry equipment in North America. This is a hands-on working position relating to field services, equipment operation and product installations.  Part of a global team, the GI Service Technician will support Girbau North America and Girbau Spain on issues and trends affecting the serviceability of all Girbau Industrial product lines.  You will have the opportunity to work directly with Girbau Technical Support personnel, Product Owners and Project Engineers and to influence product designs and functionality.  Domestic and some international travel will be required for on-site installation and field service and/or to provide technical assistance and oversight to distributors and or end customers as needed. Electrical, mechanical or field service experience is needed for this position. More importantly, a desire to meet customer needs and help them make good decisions is a must. We are our products technical experts. Training on our equipment will be provided.

We offer the opportunity for long term learning of a company that is growing and evolving rapidly. You will be tackling a new challenge every day at GNA. You will have the opportunity to build long lasting relationships with team members and customers. This is a position with a family-oriented business with long term growth and stability goals.

Position Overview

This position is responsible for field technical support services required for the installation, commissioning and training of Girbau Industrial laundry equipment in North America.  This is a hands on working position relating to field services, equipment operation and product installation.  The GI Service Technician will coordinate field service schedules, prepare and execute scope of work and document the completion of services rendered.  The position will advise and assist the GI Sales Team on all aspects of equipment assessments and estimations of service work.  Part of a global team, the GI Service Technician will support Continental Girbau Inc. and Girbau S.A. on issues and trends affecting the serviceability of all Girbau Industrial product lines.  Interfacing with Girbau Technical Support personnel, Product Owners and Project Engineers on such issues will be required.  Domestic and international travel will be required for on-site installation and field service and/or to provide technical assistance and oversight to distributors and or end customers as needed.

How Will You Contribute to Our Team?


Essential Functions:

  • Support installation, service repair and troubleshooting of Girbau Industrial equipment
  • Post-Sale Support - Perform on-site diagnostics and troubleshooting on all aspects of Girbau Industrial equipment and systems
  • Responsible for high level customer satisfaction through 1st line contact with the customer and distributor service personnel relating to product installation, service and training questions while maintaining a positive customer service approach in all situations
  • Work with customers electrically/mechanically troubleshoot, diagnose, repair and maintain a variety industrial laundry equipment
  • Act as a liaison to in-house salespeople training them on product capabilities, equipment sizing and layout and informing them on issues related to product installation and operating requirements.
  • Work with sales engineering to establish second party suppliers of ancillary support equipment. Support warranty and investigate claims as necessary

Why Consider Joining Our Team?

Founded in 1960, Girbau is a world leader in comprehensive professional laundry solutions for the industrial, commercial and vended sectors, recognized for its high degree of innovation, quality and sustainability. We’re all about laundry based solutions for various industries that includes hotels, hospitality, gyms, retirement homes, laundromats, industrial laundries, and the list goes on. Girbau North America is a family owned, global leader in the manufacturing and support in the commercial and industrial laundry industry.

This is truly a family oriented, but technologically advanced company that provides a true path for your success. We want to help you build and develop your skillset. Through the development of your skillset there will be opportunities for career advancement. “Our Mission; Your success”

Benefits:

  • 401K with matching
  • Health Insurance Plan
  • Dental Insurance Plan
  • Vision Insurance Plan
  • Life & Disability Insurance Plan
  • Paid Time Off
  • 11 paid holidays

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Possible overtime

Experience:

  • Associate Degree in Electronics, Electro-Mechanical Technology or related field.
  • 4+ years of Industrial Laundry equipment technical service experience or like equivalent
  • Solid electrical, mechanical, hydraulic and pneumatic technological aptitude
  • Ability to grasp complex issues and analyze in a goal oriented manner
  • Extensive electrical and mechanical aptitude
  • PLC (Programmable Logic Controller) experience is a preferred but not required
  • Ability to travel – position requires a 50-75 travel schedule
  • Above average computer skills utilizing Microsoft Office suite and Internet programs.
  • Good communication and listening skills

Travel:

  • 50-75%

Work Location:

  • Headquartered in Oshkosh, WI with frequent domestic and international travel

Contact: Human Resources, [email protected]