ST. JOSEPH, Mich. — Maytag® Commercial Laundry recently hosted 22 service technicians, from as far as New Zealand, during its on-premise laundry (OPL) Factory Service School here.
The five-day event provided attendees with instructional training designed to give them the best possible tools to troubleshoot and perform repairs in a variety of situations.
“Maytag Commercial Laundry is dedicated to providing the industry with highly proficient OPL technicians,” says Robert Small, global commercial laundry service manager. “Downtime in a facility’s laundry operations is a costly inconvenience, and our training equips attendees with the knowledge and experience necessary to diagnose and resolve a situation quickly.”
Attendees received basic operation, programming, diagnostics and installation training for Maytag’s single-load washers, single- and multi-load dryers, rigid-mount washers and soft-mount washers.
In addition, attendees took part in breakout sessions that encouraged the sharing of ideas and the development of service best practices.
“The hands-on experience gained from the service school was incredibly beneficial,” says Joe Baber, service manager at J.H. Stuckey Distributing. “The service managers leading the field training understand the needs of today’s customers first hand, and I’m a better prepared service technician as a result of my experience.”
Maytag Commercial Laundry’s next Factory Service School is scheduled for October. Contact Rick Trama for more information.